Support
How can we help?
Most answers are in PhoneDesq itself: open Connection and press Check Again — the health check says what's working, what isn't, and how to fix it.
My phone doesn't connect with the cable.
Use a cable that carries data — some only charge. Unlock your phone, and turn on the one phone setting PhoneDesq shows you in Connection. Then tap Allow on your phone.
It stops working when I unplug.
Your phone and Mac need to be on the same Wi-Fi. In Connection, the health check shows "Without the cable" — it says what's missing.
An app shows black, or "can't be shown".
Some apps — banking, ID, streaming — hide their screen from other displays on purpose. PhoneDesq tells you which app it is. Apps in Samsung's Secure Folder also stay on your phone.
I don't see my notifications.
Install the PhoneDesq app on your phone from Connection, allow it to see notifications, and allow notifications for PhoneDesq on your Mac.
How do I move my licence to a new Mac?
In Settings › Licence on the old Mac, choose Deactivate This Mac. Or activate on the new Mac, and PhoneDesq lets you free a place.